At 1st Choice Shipping Containers, we strive to ensure that our customers are completely satisfied with their purchases. This Refunds and Returns Policy outlines our practices and procedures for returns and refunds. By making a purchase on our website, you agree to the terms set forth in this policy.

Returns Policy

Eligibility for Returns

1. Return Period: You may return most items purchased from 1st Choice Shipping Containers within 14 business days of receipt.
2. Condition: To be eligible for a return, the item must be in its original condition, unused, and in the same condition that you received it. It must also be in the original packaging.
3. Non-Returnable Items: Certain items are non-returnable, including:
   • Custom-built or special order containers
   • Containers that have been modified or altered after delivery
   • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Return Process

1. Initiate a Return: To initiate a return, please contact our Customer Service Department at:
   • Email: support@1stchoiceshippingcontainers.com
2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number. No returns will be accepted without an RMA number.
3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

Inspection and Approval

Upon receipt of the returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, your return will be processed, and a credit will be applied to your original method of payment.

Refunds Policy

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed within 21 business days to your original method of payment.

Partial Refunds

Partial refunds may be granted for items that are returned in a condition not meeting the original criteria, at our discretion.

Late or Missing Refunds

If you haven’t received a refund within 21 business days of approval:

1. Check Your Bank Account: It may take some time before your refund is officially posted.
2. Contact Your Credit Card Company: There is often some processing time before a refund is posted.
3. Contact Your Bank: There is often some processing time before a refund is posted.
4. Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at support@1stchoiceshippingcontainers.com.

Non-Refundable Items

Shipping and handling charges are non-refundable. If you received free shipping, the actual shipping costs will be deducted from your refund.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@1stchoiceshippingcontainers.com. We will work with you to arrange for a return, replacement, or refund as appropriate.

Changes to Policy

This Refunds and Returns Policy is subject to change based on changes in our business operations. We will update this policy as necessary.

Contact Information

For questions regarding our Refunds and Returns Policy, please contact our Customer Service Department at:

• Email: support@1stchoiceshippingcontainers.com

By making a purchase on our website, you agree to the terms of this Refunds and Returns Policy. We appreciate your business and are committed to providing a positive shopping experience.